Privacy Policy

PRIVACY POLICY

Modern Trail DMC (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of our customers, travel agents, business partners and website visitors.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, make an enquiry, request a quotation, make a booking or use our travel services.

1. INFORMATION WE COLLECT

Depending on the service requested, we may collect:

• Full name
• Contact number
• Email address
• Nationality
• Passport and travel-document details where required for booking or visa services
• Travel dates and destination details
• Hotel and accommodation preferences
• Passenger and booking information
• Payment and transaction details
• Company/agency details for B2B bookings
• Information provided through enquiry forms, WhatsApp, email or other communication channels

We collect only information reasonably required to provide or arrange the requested travel services.

2. HOW WE USE YOUR INFORMATION

Your information may be used to:

• Process travel enquiries and quotations
• Confirm hotels, transfers, tours and activities
• Arrange attraction and event tickets
• Process visa-related services where applicable
• Process payments and invoices
• Communicate booking confirmations, amendments and updates
• Provide customer and B2B agent support
• Handle cancellations, refunds and service-related requests
• Comply with applicable legal, regulatory and immigration requirements
• Improve our website, services and customer experience
• Prevent fraud, misuse or unauthorized transactions

3. SHARING OF INFORMATION

To provide the requested travel services, we may share relevant information with trusted third-party service providers, including:

• Hotels and accommodation providers
• Airlines and transportation providers
• Tour operators and DMC partners
• Attractions and theme parks
• Cruise and activity operators
• Visa processing/immigration-related service providers
• Payment gateways and financial institutions
• Government or regulatory authorities where legally required

We only share information reasonably necessary for the relevant service or legal requirement.

4. PAYMENT INFORMATION

Payments made through our website or payment links may be processed through third-party payment gateways.

Modern Trail DMC does not intend to store complete card numbers, CVV numbers or other sensitive card authentication information on its own systems.

Payment information may be processed directly by the applicable payment service provider according to its own privacy and security policies.

5. COOKIES & WEBSITE DATA

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Understand website usage
• Improve website performance
• Remember user preferences
• Enhance the overall browsing experience

Users may be able to control or disable cookies through their browser settings. Disabling certain cookies may affect website functionality.

6. DATA SECURITY

Modern Trail DMC takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

• Providing the requested services
• Maintaining booking and transaction records
• Handling refunds, disputes or complaints
• Meeting accounting, legal and regulatory requirements
• Protecting our legitimate business interests

When information is no longer required, it may be securely deleted or anonymized where appropriate.

8. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including hotels, attractions, payment providers, airlines and other travel service providers.

Modern Trail DMC is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policy of any third-party website they visit.

9. CHILDREN'S INFORMATION

Our services are generally provided to adults and families. We do not knowingly collect personal information from children for purposes unrelated to providing the requested travel service.

Where information about a minor is required for a booking, it should be provided by a parent, legal guardian or authorized travel agent.

10. INTERNATIONAL DATA TRANSFERS

As a travel and destination management company, information may need to be shared with service providers located in the UAE or other countries where travel services are being arranged.

By using our services, you acknowledge that such transfers may be necessary to complete your booking or provide the requested service.

11. YOUR RIGHTS

Subject to applicable law, you may request information regarding personal data held by us and may request correction of inaccurate information.

Where legally applicable, you may also request deletion or restriction of certain personal information.

Some information may need to be retained to comply with legal, accounting, booking or regulatory requirements.

12. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send information about travel services, offers, packages or company updates.

You may request to stop receiving promotional communications at any time.

Service-related communications, such as booking confirmations, payment notifications, itinerary changes and cancellation updates, may still be sent when necessary.

13. DATA BREACHES & SECURITY INCIDENTS

In the event of a security incident involving personal information, Modern Trail DMC will take reasonable steps to investigate, contain and address the incident and make any notifications required under applicable law.

14. CHANGES TO THIS PRIVACY POLICY

Modern Trail DMC may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on our website.

15. CONTACT US

For privacy-related questions, requests or concerns, please contact:

16. ACCEPTANCE

By using the Modern Trail DMC website, submitting an enquiry, making a booking or using our services, you acknowledge that you have read and understood this Privacy Policy.