Refund & Cancellation Policy

Refund & Cancellation Policy – B2B Bookings

1. Booking Confirmation

All bookings are subject to availability and will be considered confirmed only after receipt of the required payment and written confirmation from Modern Trail DMC.

2. Cancellation Policy

Cancellation charges will depend on the cancellation terms of the respective hotel, attraction, transfer, activity, transportation provider, or other supplier.

• Once a booking is confirmed, any cancellation request must be made in writing.
• Any amount already paid or committed to suppliers may be non-refundable.
• Cancellation charges will be applicable as per the supplier's terms and the booking confirmation.
• Non-refundable bookings, promotional rates, special offers, attraction tickets and certain activities cannot be cancelled or refunded.
• For peak season, special events, exhibitions, New Year, public holidays and high-demand periods, stricter cancellation policies may apply.

3. Hotel Bookings

Hotel cancellation charges will be applicable according to the hotel's individual cancellation policy. Any no-show, early check-out or unused room nights may be charged up to 100% of the booking value.

4. Tours, Activities & Attraction Tickets

Once attraction/activity tickets, tours or excursions are issued, they may be non-refundable and non-amendable, depending on the supplier's policy. Any cancellation or amendment will be subject to the applicable supplier charges.

5. Transfers & Transportation

Cancellation or amendment of transfers must be informed in advance. No-show or late cancellation charges may be up to 100%, depending on the service and supplier terms.

6. No-Show / Unused Services

No refund will be provided for:

• No-show by the guest
• Late arrival or missed pickup
• Unused services
• Partially utilized packages
• Early departure
• Failure to attend a confirmed activity or tour

7. Visa Rejection / Travel Documents

Visa rejection, delay, passport issues, immigration restrictions or failure to obtain required travel documents will not automatically qualify for a full refund. Cancellation charges will be applied according to the respective supplier's terms.

8. Amendments

Any amendment to a confirmed booking is subject to availability and may involve additional charges. Changes to hotel, travel dates, room category, passenger details, transfers or activities may be treated as a cancellation and rebooking where applicable.

9. Refund Processing

Approved refunds will be processed after receiving the applicable supplier refund and completing the internal reconciliation. Refunds, where applicable, will be processed to the original booking/payment account.

10. Force Majeure

Modern Trail DMC will not be liable for cancellation, delay or non-delivery of services caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, civil unrest, epidemics, flight disruptions or other force majeure events. Any refund will be limited to the amount recoverable from the respective suppliers.

11. Supplier Cancellation

If a supplier cancels a confirmed service, Modern Trail DMC will make reasonable efforts to provide an alternative service of similar standard or process the recoverable refund as per the supplier's policy.

12. Final Cancellation Terms

The cancellation terms mentioned in the quotation, booking confirmation or voucher for the specific booking will prevail over general cancellation guidelines.